Customer Success Manager (m/f/d) - #2636622

Munich, Germany | Full-Time | On-site

We're looking for an ambitious and customer-focused Customer Success Manager to become the first dedicated CSM in a fast-growing, VC-backed technology startup serving enterprise customers in construction, procurement, and supply chain industries.

This is a unique opportunity to build the Customer Success function from the ground up, work directly with founders and senior leadership, and play a key role in shaping both customer outcomes and product direction.

DO NOT APPLY if you do not have native-level German language skills.

This role involves daily communication with German-speaking enterprise customers and stakeholders. Native-level fluency in German and professional fluency in English are mandatory requirements.

• Act as the primary point of contact and trusted advisor for enterprise customers
• Lead customer onboarding and implementation projects, ensuring rapid time-to-value
• Build strong, long-term relationships with customer stakeholders, including senior executives
• Understand customer needs and represent their voice in product development discussions
• Help customers achieve measurable efficiency gains and cost savings
• Deliver training, best-practice guidance, and strategic support to drive platform adoption
• Partner closely with Product, Sales, and Engineering teams to improve the customer experience
• Take ownership of projects, build scalable processes, and contribute to company growth beyond your core responsibilities

• 1-3 years of experience in Customer Success, Account Management, Client Services, Consulting, Implementation, or a similar customer-facing role
• Exceptional communication and relationship-building skills
• Confidence interacting with senior stakeholders and C-level executives
• Strong analytical and problem-solving abilities
• A proactive, empathetic, and customer-first mindset
• Pragmatic and solution-oriented with a desire to thrive in a high-performance startup environment
• Experience or exposure to construction, procurement, supply chain, logistics, or skilled trades is advantageous
• Willingness to work five days per week from our Munich office
• Flexibility to travel occasionally to customer sites

• Competitive salary plus equity participation with voting rights
• Opportunity to establish and shape the entire Customer Success function
• Direct access to founders and executive leadership
• Accelerated career growth within a rapidly scaling startup
• Access to leading AI and productivity tools
• Intensive mentoring and development opportunities
• Urban Sports Club membership
• Free dinners and discounted accommodation options near the office
• High ownership, flat hierarchies, and fast decision-making

If you're excited about building strong customer partnerships, influencing product strategy, and growing with an ambitious team, we'd love to hear from you.

• Please note: Applications from candidates without native-level German language skills will not be considered.