Team Lead Service Delivery (m/f/d) - #2237161

Are you dedicated to enhancing service reliability and optimizing key disciplines like incident-, problem-, and asset management? Then we want you to inspire and empower our teams across the organization to embrace best practices and drive continuous improvement and lean solutions. By overseeing and automating the core process of service delivery end-to-end, you and your small team will act as an enabler between engineering- and platform teams as well as product owners.



YOUR ROLE AT SIXT

• Together with your team you champion best practices in service delivery and reliability of IT services, and you inspire and empower teams to align with service level agreements (SLAs) and quality objectives
• You educate on best practices and process excellence methodologies to allow continuous improvement
• You lead and develop a small team of ServiceNow- and automation experts to bring ideasinto action
• You develop and promote strategies to minimize service disruptions and enhance system uptime, encouraging proactive problem-solving and identifying lean process improvements in relevant areas
• You take end-to-end ownership and act as a catalyst for collaboration between Tech Engineering Teams and other departments, ensuring seamless communication and pragmatic cooperation
• You foster fact-based decision-makingby grounding improvements and strategies in reliable data, and you actively track service deliveryperformance and process improvements based on KPI’s
  
  
  

YOUR SKILLS MATTER

• EducationYou have a university degree in Business Administration, Information Technology or a related field and have proven experience in leading a team as well as service management and process improvement
• Technical BackgroundYou bring a strong technical background that covers both infrastructure/field-service, and software engineering
• InspireWith your ability to convince and inspire teams, you achieve high standards of service quality
• Service ManagementYou have a strong understanding of service management disciplines, including asset, incident, and problem management and the ability to translate them into lean, tailored and actionable solutions
• CommunicationYou have excellent communication, presentation, and interpersonal skills
  
  
  

WHAT WE OFFER

• Work-life balance Enjoy 30 days of vacation and up to 50% remote work, including up to 30 days per year in European countries (EU, CH & UK), as well as flexible working hours
• Office Perks Stay active and healthy with our modern SIXT Gym, and various recreational activities, including a gaming area and the SIXT choir. Plus, enjoy our premium employee restaurant, offering more than just the standard canteen
• Support for Community Engagement Take a day each year to volunteer with the ""Drying Little Tears"" children's aid foundation, an initiative of Regine Sixt
• Great Employee Benefits Benefit from discounts on SIXT rent, share, ride, and SIXT+ services, car leasing offers, and special deals with partners on travel, tech, clothing, and more
• Mobility allowance We support you with a mobility allowance of 20€ per month
• Enhance your future Support with your retirement planning and capital-forming benefits
  
  
  

About us:

We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!