CX Release & Enablement Manager (d/f/m) - #2207719

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position is office-based (hybrid) with a preference in the following cities: Munich, Amsterdam, or Dublin.

Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data-driven insights to shape our customer experience strategies and influence what we build.

As a CX Release & Enablement Manager (d/f/m), your core purpose is to enhance the customer experience by ensuring the seamless release of new product features. This role is pivotal in aligning cross-functional teams and preparing both customers and internal CX teams for upcoming releases, driving customer satisfaction and engagement. By joining the Enablement & Release Management Team, you will directly impact Personio’s success by empowering our CX department with effective knowledge and release management strategies, contributing to our mission of putting customer needs at the forefront.

Role Responsibilities: What you'll do

• CX-centric Release Management: You lead the CX strategy and execution for the release of new product features for your assigned area, ensuring they are delivered on time and meet customer needs, enhancing overall satisfaction and engagement.
• Cross-functional Collaboration: You align with Product, Marketing, and other CX teams to create a unified approach to release management, driving cohesive strategies that benefit both internal teams and customers.
• Customer Knowledge & Communication: You collaborate with CX educational teams to develop and manage external-facing knowledge content and communication plans, ensuring customers receive clear, timely updates that foster transparency and readiness for upcoming releases.
• Knowledge Resource Development: You own the creation and maintenance of internal product-specific knowledge resources, ensuring internal teams have access to the latest information and training materials.
• Release Performance Monitoring and Feedback: You monitor the success of releases and gather feedback to continually improve processes, enhancing customer outcomes and operational efficiency.
• Continuous Enablement: You drive the continuous enablement of CX teams by identifying gaps and developing resources that empower them to provide outstanding customer service and support.
• Accountability in Release Readiness: You work with PTech Ops to ensure product teams are accountable for release readiness and post-release evaluations, maintaining high standards for quality and performance.
  
  

Role Requirements: What you need to succeed

• You have 3-5 years of experience in customer-facing or enablement roles, or in release management or a related field within a SaaS or B2B environment, demonstrating a consistent ability to lead complex projects successfully.
• You have strong project management skills, with a proven track record of managing multiple, cross-functional projects, meeting tight deadlines, and delivering high-quality outcomes.
• You have excellent written and verbal communication skills in English (German is a plus), with the ability to distill complex topics into clear, concise updates for diverse audiences, including technical and non-technical stakeholders.
• You are experienced in knowledge management, focusing on creating, maintaining, and distributing content that empowers teams and enhances the overall customer experience.
• You can collaborate and build relationships effectively, enabling you to work seamlessly with various departments and build strong, productive partnerships.
• You possess analytical skills and are capable of assessing release impacts, leveraging data to drive decisions, and providing actionable insights from performance metrics and customer feedback.
• You are adaptable, resilient, and bring a problem-solving mindset, thriving in a fast-paced environment with shifting priorities, and utilizing past experiences to navigate ambiguity and complexity effectively.
  
  

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities.
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.