Customer Success Manager - #2164940

Comstruct is the digital transformation SaaS platform for material procurement for the top construction companies building large infrastructure projects and visionary buildings. Our vision is to transform one of the least digitized industries. To achieve this, we need exceptional talent to help us bring the industry into the 21st century.

We are looking for a Customer Success Manager to join our team. In this role, you will become part of our team and support your customers from onboarding the first construction site to the rollout of multiple features. You will be your customers' central point of contact and responsible for their success. Together with our Co-founder, you will lay the foundation for developing our existing customers.

What You Will Be Building

• Guide new customers through onboarding, product setup, and training to ensure seamless integration and product adoption
• Lead customer training sessions, workshops, and product demonstrations to enhance knowledge and usage of our product
• Conduct regular check-ins to track progress, gather feedback, and align on future objectives
• Identify opportunities for upselling and cross-selling to maximize customer engagement with our product
• Oversee customer lifecycle management, continuously identifying areas for improvement and optimization
• Collaborate with different stakeholders to help create customer success playbooks and resources
• Act as the bridge between customers and internal teams, including product, sales, and customer enablement
  
  

What You Need To Succeed

• 3+ years of experience as a customer success manager, preferably in a high-growth SaaS environment
• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships while being able to drive cross-team collaboration
• Strong analytical mindset with ability to solve complex problems while maintaining a customer-centric, proactive approach
• Excellent organizational abilities to manage multiple accounts independently, balancing various priorities and customer needs
• Very good English and German skills. Swiss German and French skills would be nice to have
  
  

Why us (EN)

To build the technical foundation of such an important industry, we rely on an outstanding team of A-players across all domains. Working together with humble, pragmatic, and output-oriented people who actively pursue their visions guarantees a steep personal as well as professional learning curve.

• As a hybrid company, we value personal collaboration and expect our employees to work in our Munich office three days a week.
• Flat hierarchies, a fail-fast mentality, and product obsession
• Freedom to take over responsibility and to shape your own role/career
• Individual Development Budgets e.g., for certificates, conferences, or books
• A very competitive Salary & substantial ESOP
• Müsli Bar and fruits & free drinks and dinner
• Regular Team Events, Wellpass subscription, workstations, offsites, and business trips in Germany and Switzerland
  
  

About Comstruct

comstruct is a young construction tech startup founded in March 2022. With a team of four co-founders from diverse backgrounds, we are building the data layer for the construction industry. We recently secured a €12.5M seed financing round from prestigious VCs, including 20VC and Google Ventures, along with top European investors. We already serve nine of Switzerland's ten largest contractors as customers, improving the lives of thousands of people in the industry.

Together with YOU, we aim to build a great, diverse team and become the world's leading construction-tech company, propelling one of the least digitized industries to the forefront of innovation!