Central Operations Manager (Workforce Management) - #2081271

YOUR MISSION AT VOI

Workforce Optimization & Scheduling

As Central Operations Manager (Workforce Management) you will focus on workforce flexibility-, shift planning-, and scheduling strategies and play a pivotal role in optimising the workforce operations by ensuring efficiency, effectiveness, scalability, adaptability and cost control in staffing and scheduling across all markets. In this role you will report to the Director of Central Operations and work cross-functionally in close collaboration and with the local- and central teams to analyse workforce utilization, aligning staffing levels with demand, drive strategic improvements in staffing models, scheduling, and overall workforce efficiency to ensure seamless execution of our operations. This will include:

• Develop and implement standardised workforce planning processes and work closely with the in-market teams to tailor strategies to local requirements while maintaining alignment with central goals
• Optimize scheduling processes to balance cost efficiency, compliance, and operational performance
  
  

Flexibility & Staffing Strategy

• Design scalable staffing models and improve staffing flexibility by developing dynamic shift structures, cross-functional roles, and optimized scheduling methods
• Evaluate and implement solutions for balancing in-house and 3PL workforce models
• Support markets in contingency planning to ensure effective workforce allocation at all times, and develop and execute strategies to reduce reliance on temporary labor
  
  

Performance Analysis & Forecasting

• Build and refine workforce performance dashboards and track key metrics to ensure productivity, engagement, and cost-effectiveness
• Leverage data to identify inefficiencies, forecast workforce demand, and drive actionable improvements
  
  

Cross-Functional Collaboration

• Work closely with stakeholders to align on priorities, improve workforce deployment, and facilitate knowledge-sharing
  
  

Continuous Improvement & Innovation

• Collaborate with the R&D team on identifying and implementing automations to reduce manual effort, increasing accuracy and accelerate data-driven improvements
• Stay ahead of industry trends and workforce innovations, integrating best practices, evaluate and introduce new staffing models, and drive initiatives to improve workforce satisfaction and retention while maintaining operational excellence
  
  

What You Need To Embark

We’re looking for an analytical and structured problem solver, with a deep understanding of operational workforce dynamics, and the ability to collaborate and drive cross-functional strategic improvements in a fast-paced dynamic environment. In addition to this, we believe the right person has:

• A Bachelor or Master of Science degree in engineering, business, finance or similar
• Professional fluency in English
• 3-5 years experience from working hands-on with development, implementation and roll-out of standardisations across warehouse-, logistic- or industrial operations
• Experience in analysis of operational data, operational data-driven decision making and operational performance monitoring
• Experience from managing multiple projects, senior stakeholders and making hard prioritisations
  
  

WHY VOI?

Working At Voi Is More Than Just a Job; Our People Promise Includes a Personal Voyage Where You Will Grow As a Professional And Be a Part Of a Team And Culture That Builds Something Meaningful For Society. In Addition To This You’ll Have The Opportunity To

• Join Europe’s #1 micromobility operator and one of the fastest growing scaleups
• Get “skin in the game” through our employee options program
• Have a direct impact on optimising the workforce efficiency, satisfaction and retention
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
  
  

Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 100,000+ vehicles in 100+ towns and cities across 12 countries, serving 7+ million riders with over 300+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.

Diversity Matters

As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.