Senior Customer Success Manager (f/m/d) - #2729827

About Us

Do you want to take ownership from day one and actively shape the future in a growing company? VoiceLine is a fast-growing, VC-backed startup based in Munich. We build an AI-powered solution that helps field sales and service teams turn conversations into structured data efficiently. This enables customer information to be documented, analyzed, and seamlessly integrated into existing systems. Together with leading enterprise customers, we are working to make field sales future ready.

Your Mission

As a Senior Customer Success Manager on our team, you will play a key role in shaping our customer journey to deliver the best possible product experience. You will work closely with our Sales and Product teams to help us deliver added value and ensure long-term customer satisfaction.

• You are the primary contact for our active customers and develop our customer portfolio to turn PoCs into successful accounts and long-term customers.
• You are responsible for the successful activation of our customers by conducting trainings and workshops.
• You will analyze data from your customer interactions and work closely with our founding team to gradually professionalize and standardize our customer service.
• You will work closely with our sales team to prepare business cases and presentations to present to C-level decision-makers to win PoCs and deals.
• You have a deep understanding of our customers' needs to identify potential improvements to our product and share these insights with the product team.
• You will be responsible for creating case studies and/or white papers on the successful implementation of VoiceLine in our customers' sales teams.
  
  

Your Profile

• 3+ years of experience in Customer Success Management ideally a SaaS, Software or Start Up environment.
• Very good German and good English skills.
• You're motivated to build something from the ground up. You're able to work independently and take on responsibility.
• You are a talented organizer and have a highly structured approach to work. You can design, implement, and continuously improve processes. You have strong project management and stakeholder management skills. Even with multiple parallel projects, you keep a cool head and prioritize strategically.
• You are empathetic and have excellent communication skills with people at all management levels
  
  

Benefits Include

• A dynamic environment with flexible working hours and a strong team culture
• Competitive and fair compensation package, including virtual equity participation
• Modern office in the heart of Munich and the flexibility to work remotely (depending on the role)
• Access to Wellpass and attractive sports and wellness offerings to support your well being
• Support for public transport (Deutschlandticket)