Senior Customer Success Manager - #2711036

About Eightfold

Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organisations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.

What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organisation that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.

About The Role

The Senior, Customer Success - EMEA role at Eightfold is responsible for our customers' post-sales and implementation journey, focusing on helping them achieve their business outcomes and continually driving value from the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers scale adoption and usage while achieving their goals.

The Senior Customer Success Manager will become a trusted advisor to help our customers navigate the digital transformation landscape. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re-design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.

Your day to day (Responsibilities)

Evangelise Eightfold products with our customers and ensure customers maximise product value

Monitor product adoption & business outcomes; identify opportunities for improved usage & impact, and see those opportunities through with your customer

Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales

Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play.

Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross-functionally to foster those new relationships

Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape

Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features

Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal

Must Haves

Native German language skills

6+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management

Nice To Haves

Experience in AI/ML technologies in the HR space or working at a fast-growing technology/SaaS company

Excellent problem solving in complex, multi-stakeholder situations

Top-level data analysis and synthesis

Close attention to detail, basics of project management, and ability to keep multiple trains running at once

Strong verbal and written communication skills

Experience with public speaking, webinars, and conferences

Ready to sell the future of hiring? If you're excited about AI, hungry to learn, and want to launch your career at the intersection of technology and talent, apply now.

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold - At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.

Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

Our Commitment to Diversity

Eightfold is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.