Senior Consultant – IT Operations Management (ITOM), ServiceNow (m/f/d) - #2693758

Aachen, Berlin, Dortmund, Dresden, Erlangen, Frankfurt, Hamburg, Munich or Stuttgart (Hybrid) | Full-time | €75,000–100,000 gross/year

We're hiring a Senior ITOM Consultant to join the largest ServiceNow partner in the DACH region. This role requires hands-on ServiceNow ITOM and CMDB expertise built over several years — not general ITSM exposure.

Responsibilities

Assess clients' current IT infrastructure and ITOM processes

Independently lead ITOM projects and sub-projects

Design future-state ITOM solutions, including CMDB/CSDM architecture

Run workshops, trainings, and client presentations (German & English)

Provide functional/technical guidance during implementation

Coach junior project members; support presales

Requirements

5+ years in infrastructure and application management

Several years of verifiable, hands-on ServiceNow ITOM and CMDB/CSDM experience — this is a hard requirement. Candidates with only general ITSM background, or ServiceNow experience limited to the last 1–2 years, will not meet the bar for this role

Solid understanding of IT as a service organization

Monitoring tools, ITOM process knowledge, JavaScript a plus

ServiceNow Implementation Specialist certification preferred (please include credential ID/proof)

German language proficiency at C2 level (business fluent), very good English

Valid German work authorization and eligibility for German social security registration required — applications without EU/German work eligibility cannot be considered

Structured, self-driven, strong communicator

Benefits

Largest ServiceNow partner in DACH, specialized ITOM career track, highly flexible/remote work model (up to 5 months/year from within the EU), utilization-based bonus, optional company car, health & sports perks, 30 vacation days.