Assistant Showroom Manager - #2638127

About the job

STEPEVI is a global leader in contemporary luxury rugs and accessories, renowned for blending traditional craftsmanship with modern design innovation.

With a strong presence in major global design capitals, STEPEVI operates offices and showrooms in Paris, London, Milan, Munich, New York, and Istanbul.

Global Headquarters are Paris.

The company also boasts state-of-the-art manufacturing facilities in Isparta, located in the south of Türkiye, where it produces premium hand-tufted rugs known for their exceptional quality and bespoke artistry. With a heritage rooted in innovation and craftsmanship, STEPEVI combines cutting-edge design with the finest materials to deliver bespoke interior solutions for the most discerning clientele.

Role Purpose

The Assistant Showroom Manager supports the daily operations and commercial activities of the showroom while contributing to an exceptional client experience. The role assists in maintaining Stepevi’s positioning in high-end custom rugs and interior solutions, representing the brand to architects, designers, and private clients, and ensuring operational excellence in partnership with the Showroom Manager.

Key Responsibilities

Client Experience & Brand Representation

• Deliver a highly personalized and consultative client journey aligned with luxury service standards.
• Present collections, bespoke capabilities, and technical specifications with confidence and professionalism.
• Support the maintenance of impeccable showroom presentation in line with brand identity and visual merchandising guidelines.
• Assist in hosting client meetings, private appointments, and professional visits (architects, interior designers, trade partners).

Commercial Development

• Support sales activities and contribute to achieving revenue targets.
• Build and nurture client relationships through proactive follow-up and relationship management.
• Identify potential business opportunities within the design, architecture, and luxury residential sectors.
• Prepare quotations, follow up on projects, and coordinate order processes.

Operational Management

• Assist with daily showroom operations, including scheduling, sample management, and stock control.
• Ensure compliance with company procedures and service standards.
• Coordinate with headquarters on orders, logistics, marketing initiatives, and reporting.
• Provide support to the Showroom Manager in administrative and operational tasks.

Showroom Standards & Environment

• Help maintain a refined, welcoming, and professional showroom atmosphere at all times.
• Ensure product displays, materials, and documentation are accurate and up to date.

Candidate Profile

• Proven experience in luxury retail, interior design, or high-end client advisory roles.
• Strong understanding of design-led sales and bespoke product environments.
• Excellent interpersonal and presentation skills with an international clientele.
• Highly organized, detail-oriented, and commercially driven.
• Professional appearance and demeanor consistent with luxury brand standards.
• Team-oriented with the ability to work collaboratively and support showroom operations.

Key Performance Indicators

• Contribution to sales revenue and project conversion rate.
• Client acquisition and retention.
• Service quality and showroom standards compliance.
• Development of professional network (designers, architects, specifiers).

Requirements

• Availability to work on Saturdays is required.
• 2 to 4 years of commercial experience, preferably in the luxury interiors, design, rug & carpet or lifestyle industries.
• Deep understanding of luxury customer expectations and design-driven selling.
• Existing network within the luxury, contracts/FF&E, architecture/designers, interior and hospitality sectors is a plus.
• English fluent.
• French fluent.
• Other major European languages and/or Turkish is a plus.
• Good communication and reporting skills.
• International culture, open-minded, positive, proactive, and problem solver.
• At ease with IT (CRM, Office Pack, Social Media).

Localisation

Munich