IT Field Service Technician (m/f/d) - #2632858

Mirion Medical GmbH is part of the globally operating Mirion Technologies Group, a leading manufacturer of instrumentation for the detection of ionizing radiation—offering a strong, internationally connected environment that combines safety, expertise, and innovation. Worldwide, more than 3,000 dedicated employees contribute every day to creating a safer and better working environment.

Our global IT organization supports these efforts by ensuring smooth operations and enabling our employees to focus on their core responsibilities.

The Field Service Technician delivers reliable, high-quality IT support to end users across the EMEA and APAC regions. As part of this team, reporting directly to the Field Services Lead, this role is a key contributor to day-to-day IT operations—including incident and service request handling, participation in the ticket queue rota, and hands-on support.

To strengthen our IT department, Mirion Medical GmbH is looking for a IT Field Service Technician (m/f/d) at the earliest possible start date.

Your Responsibilities

• Ensure timely handling and prioritization of incoming incidents and service requests
• Troubleshoot and resolve end-user issues via the ITSM system in line with defined SLAs
• Collaborate closely with the Service Desk and escalate complex issues as needed
• Provide technical support to employees across EMEA & APAC (remote and on-site)
• Support endpoint devices (laptops, desktops, mobile devices, printers, peripherals)
• Conduct IT onboarding sessions and support joiner/mover/leaver processes
• Contribute across the full device lifecycle (rollout, replacement, patching, disposal)
• Maintain IT asset records and documentation (knowledge base, user guides)
• Support IT projects and continuous improvement initiatives

Your Profil

·        Experience in IT support/helpdesk (hardware, software, connectivity)

·        Strong knowledge of Microsoft Windows, Microsoft 365, and Active Directory / Entra ID

·        Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

·        Experience with ticketing systems and IT service management processes

·        Fluent in German and English (written and spoken)

·        Strong communication skills and customer-oriented mindset in an international environment

·        Willingness to participate in on-call support and occasional travel (~10%)

What We Offer

·        A motivated, collaborative, and supportive team environment

·        Structured onboarding and opportunities for professional and personal development

·        Scope to shape your career in an innovative and international setting

·        A secure position in a stable and growing company with long-term prospects

·        Competitive compensation package

·        Flexible working hours (no shift system) to support work–life balance

·        Modern working environment with well-equipped offices and labs, plus home office options

·        Comprehensive benefits package including pension plan, childcare support, fitness subsidy, public transport ticket, and 30 days of vacation

If you are interested, please send your complete application documents in English, including your salary expectations and earliest possible start date, via email to: [email protected] or apply via LinkedIn.