Senior Solutions Consultant - SaaS Pre-Sales Germany - #2225232

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Job Description

Sprinklr is looking for an experienced Pre-Sales Solutions Consultant to partner with our Sales team for Central Europe. Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.

Role:

As a Senior Solutions Consultant, you are more than a Pre-Sales expert — you're a trusted advisor, a storyteller, and a strategist. You will partner closely with Sales and cross-functional teams to understand our customers’ world and map their vision to Sprinklr’s capabilities. From discovery to demo, from pitch to pilot, you are the technical and business bridge that turns potential into partnerships.

You’ll thrive in this role if you are hungry to grow, curious to explore, and excited to co-create within a high-performing team.

Who You Are And What Makes You Qualified

You thrive in cross-functional environments and are energized by engaging with enterprise customers to design impactful solutions that deliver measurable business outcomes.

In this role, you will:

• Serve as a key member of the account team, working closely with Sales and internal stakeholders across functions to deliver value to our enterprise clients
• Lead and participate in client meetings to conduct in-depth discovery, uncovering current challenges, future objectives, and desired business outcomes
• Leverage your creativity and business acumen to build compelling presentations, solution narratives, and sales collateral that clearly articulate Sprinklr’s value proposition
• Deliver high-impact platform demonstrations — both virtually and in person — that are tailored to each customer’s goals and requirements
• Actively support the Sales team in the creation of RFX responses and the execution of pilots and proof-of-concept engagements
• Maintain deep product knowledge through ongoing training and up-to-date certifications, staying current with the Sprinklr platform and evolving customer needs
• Provide strategic input to internal teams by translating customer insights into actionable feedback for Product and Marketing
  
  

What You Bring:

• 3–5 years of experience in a Pre-Sales or Solutions Consulting role within a SaaS company, ideally in the CCaaS (Contact Centre as a Service) space
• Solid understanding of key technologies and capabilities, including Omni-Channel Engagement (Voice & Digital), Conversational AI, Workforce Management (WFM), Speech Analytics, Quality Management, Case Management, and CRM
• A proven track record of success in designing or positioning solutions, and a strong willingness to deepen your expertise across the broader Customer Experience ecosystem — including Social, Marketing, and Research
• A methodical, detail-oriented approach to discovery, preparation, and execution
• Excellent verbal and written communication skills in both German and English (C1/C2 level)
• A growth mindset, passion for innovation, and a commitment to continuous improvement
  
  

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.