ITS Audiovisual Support Associate II, IT Services - #2199982

Description

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Associate and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce.

As an ITS Audiovisual Support Associate, you'll be the go-to expert for Amazon's global corporate employees’, providing essential, exceptional timely on-site support for audiovisual equipment and systems deployed in our offices, conference rooms and event spaces. They own the total quality management of our audiovisual and video conferencing systems to ensure productivity remains uninterrupted. Amazon’s ITS Audiovisual Support Associates are committed, dependable and customer focused on the IT experience, promptly responding to troubleshooting or equipment failure requests in real-time.

ITS Audiovisual Support Associates have a solid understanding of audiovisual standards, systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly, communicating and guiding both peers and non-technical Amazonians on solutions that maintain operational excellence.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape, confirming our employees have the tools and resources they need to stay productive and efficient.

Key job responsibilities

Provide prompt on-site, hands-on technical troubleshooting support for audiovisual equipment, including displays, projectors, microphones, speakers, and video conferencing systems

Assist with on-site support and set-ups for AV equipment during meetings and events to ensure smooth operation and troubleshooting any issues that arise in real-time

Determine and implement appropriate troubleshooting tasks, accurately documenting actions or deviations relating to AV configurations, procedures and technical support to improve our global services

Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions to minimizing downtime

Perform routine maintenance on equipment, including cleaning and replacing consumable components

Assist managing audiovisual asset inventories, tracking usage and conducting audits

Help train and onboard new team members and Amazonians

Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About The Team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Audiovisual Support Associate at Amazon!

Basic Qualifications

High school diploma or equivalent

Excellent customer facing skills

1+ years of corporate experience in the audiovisual sector with a proven record of effectively maintaining, installing and troubleshooting systems in a multi-user high availability environment

Knowledge and skills to diagnose, trouble-shoot and solve signal flow issues

Ability to identify, prioritize and proactively resolve or escalate issues

Willingness to learn and apply new procedures and technology

Travel between buildings in the local or regional area as required

Occasional after-hours work may be required based on the needs of the business

Proficient in English

Able to lift or carry equipment up to 40 lbs and use hand tools as needed

Ability to work at height (<= 8 Feet)

Preferred Qualifications

Bachelor’s degree in Computer Science or IT related field

Avixa CTS, CTS-I, or CTS-D certification or equivalent

Additional certifications and/or formal training by AV manufacturers (e.g., Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)

Experience with Cisco, Crestron, Extron, Shure, and/or Tesira hardware

Experience with network technology, including video and audio over IP

Basic German language skills would be beneficial

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Deutschland Services GmbH

Job ID: A3013354