Manager, Resident Architect - #2199070

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your Role And Responsibilities

The Resident Technology Services team offers premium, long-term professional services to HashiCorp customers. The purpose of the team is to align with the biggest technical transformation initiatives of HashiCorp customers, working as part of the customer technology team from start to finish.

The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective, and have seen firsthand what success looks like.

What You’ll Do (Responsibilities)

• Manage a regional team of Resident Solutions Architects and Engineers through the lifecycle of their various customer engagements.
• Collaborate with Sales account teams to ensure customer needs are appropriately met.
• Ensure documentation and practice standards are being followed by all Resident Solutions Architects and Engineers under your supervision.
• Ensure Resident Solutions Architects and Engineers under your supervision are maintaining an appropriate level of career development and training.
• Provide subject matter expertise on large-scale cloud operating model adoption and technical transformation.
• Provide guidance and mentoring to Resident Solutions Architects and Engineers on technical transformation, product architecture, and customer engagement.
• Assist in the ongoing development of program and documentation standards for the Resident Technology Services team.
• Manage internal and external escalations for the team members under your supervision.
• Track and report metrics regarding customer engagements for your team.
• Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.
• Contribute towards building a mutli-cloud adoption framework.
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Assist Enterprise CxOs in articulating the business value achieved in building the correct cloud consumption model.
• Communicate the business value of the HashiCorp product suite to customer executives.
• Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.
• Be subject to additional background checks and screening performed by the customer.
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• 8+ years of experience designing and implementing technical systems and services.
• 2+ years of experience managing technical architecture and/or engineering teams.
• Intermediate understanding of DevOps processes and automation.
• Intermediate technical expertise in cloud and on-premise infrastructure management, application deployment and practical security methodology.
• Working proficiency with one or more of the tools in the HashiCorp product suite.
• Familiarity with security and compliance requirements for shared services.
• A proven track record of driving cloud transformation at one or more organizations.
• Passion for thought leadership in areas including cloud operating model and organizational transformation, cloud operations, or Site Reliability Engineering (SRE).
• Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to speak to all levels of an organization, whether at a deep technical level or at executive level.
• The ability to explain complex technical topics in simple terms.
• Fluent in German and English.
  
  

Preferred Technical And Professional Experience

• Familiarity with IBM and HashiCorp products and services