Digital Operations Representative - #2195373

Career Area

Technology, Digital and Data

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

The Digital Operations Representative is responsible for overseeing the planning, coordination, and execution of complex digital initiatives across multiple workstreams. This role ensures alignment with strategic goals, drives dealer engagement, and supports the successful deployment of digital tools and programs. The ideal candidate will be a proactive leader with strong project management skills and a passion for digital transformation.

About EAME Distribution

EAME Distribution’s mission is to deliver superior customer experience, profitable market leadership and services growth through industry-best distribution performance. We provide governance and administration of Cat dealers across Europe, Africa, the Middle East, and Eurasia.

What You Will Do

• Lead and coordinate monthly governance calls for Digital Excellence Program (DEP), eCommerce, and Annual Digital Deployment Plan (ADP), including preparation of materials and follow-up on actions.
• Conduct DEP assessments at dealerships, identify performance gaps, and develop tailored improvement plans with governance oversight.
• Drive dealer commitment to digital initiatives by aligning on targets, structures, and strategic priorities (e.g., eComm champions, DEP champions).
• Support eCommerce growth through STU analysis, IP prospecting, PCC activation, and dealer enablement.
• Facilitate the creation and alignment of dealer digital strategies, including inter-departmental collaboration and role impact.
• Manage the execution and governance of the Annual Digital Deployment Plan, ensuring timely delivery and risk mitigation.
• Provide first-line technical support and issue resolution for digital tools, escalating to consultants as needed.
• Organize and deliver digital training, forums, and best practice sharing for dealer digital specialists and sales teams.
  
  

Key Skills For Your Successful Assignment

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan – Level: Working Knowledge.

Project Administration: Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects – Level: Working Knowledge:

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment – Level: Working Knowledge:

Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company - Level Extensive Experience.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design) - Level: Working Knowledge:

IT Project Control and Reporting: Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule – Level: Working Knowledge.

IT Project Management: Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources. Level: Extensive Experience.

IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures. Level: Working Knowledge.

Basic Requirements

• Proven experience in project management, preferably in digital transformation or IT-related initiatives.
• Strong organizational and communication skills, with the ability to manage multiple stakeholders and priorities.
• Analytical mindset with the ability to interpret data and translate insights into actionable plans.
• Proficiency in digital tools and platforms, with a working knowledge of project administration and reporting.
  
  

Top Candidates Will Also Have

• Experience working with dealerships or in a commercial/retail environment, especially in digital enablement.
• Familiarity with data analytics tools, such as Excel and PowerBI (creation knowledge)
• Ability to lead cross-functional teams and influence without direct authority.
• A track record of driving adoption of digital tools and achieving measurable improvements in performance.
  
  

Additional Information

• Business travel time – up to 50%
  
  

Posting Dates

Caterpillar is an Equal Opportunity Employer.

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