IT Service Lead Customer Experience (f/m/d) - #2176542

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.

Some of your Benefits

Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.

International Opportunities: Grow in your career through international exchange and global job opportunities.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Easily Reachable: Easy, low-stress access by car or public transport.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

München

Hybrid Work

Klüber Lubrication München GmbH & Co. KG

As an innovative and globally active company, we attach great importance to an outstanding customer experience. To strengthen our team, we are looking for an experienced individual who is responsible for the central management and further development of our customer experience applications, with a particular focus on IT systems.

You support our team as

IT Service Lead Customer Experience (f/m/d)

Responsibilities

• Global responsibility: You manage and develop our customer experience applications (CRM, e-commerce, website) and ensure that they are optimally aligned with business requirements.
• Focus on CRM: You primarily assume the main responsibility for the operation of our CRM system in the SAP environment (C4C or CX).
• Strategic implementation: You translate business requirements into technical measures and coordinate their implementation in the customer experience landscape.
• Stakeholder Management: You work closely with internal departments, in particular the product owners of the applications, as well as external partners to successfully implement requirements and expectations.
• Continuous improvement: You identify optimization potential and drive innovation to increase the user experience and efficiency of our applications globally.
• Collaboration & Steering: You coordinate collaboration with architects, IT teams and external service providers, manage projects and build an internal shared service center with operational competencies to ensure service quality and drive our customer experience services globally.
  
  

Qualifications

• Qualifications & Experience: Degree in computer science, business informatics or comparable; alternatively several years of experience in the management of customer experience projects with a strong IT focus.
• CRM Expertise: Sound experience in the operation of CRM systems in the SAP environment (C4C, CX).
• Understanding of IT Systems: In-depth knowledge of IT architectures, databases, authorization concepts and tools available on the market in the customer experience environment.
• Service Leadership: Proven experience in service management, technical leadership and process optimization.
• Business Understanding: Strong IT system focus, combined with good knowledge of sales and marketing.
• Methodological Competence: Confident handling of project management methods such as Agile, Scrum or PRINCE2.
• Global collaboration: Very good communication and teamwork skills in English (C1 level) to work successfully with multicultural teams.
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.