Private Client Advisor (m/f/d) - Munich - #2171974

Job Description

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

We are searching for a flexible, motivated, dynamic, energetic and inspiring team member to support our Northern Europe cluster as Private Client Advisor in Munich (M/F/D)

The Private Client Advisor at Tiffany & Co holds the critical position of the ultimate Brand Ambassador, embodying the Tiffany Brand in every interaction. In this role they will represent and uphold the brand through their presence in the community, social media as well as all networking and Brand Activation Events. They are responsible for establishing and executing upon strategies for the acquisition, engagement, retention and growth of High-Net-Worth clients, in addition to having an opportunity and expectation of selling across all categories with a focus on High Jewelry. The PCA is a commercial leader with a global mindset, strategic in application of impeccable service and bespoke experiences. Through active and ongoing partnership, the PCA will work with the Store and Country & Regional Client Relations team and Global partners. With Client Relations they will strategize on and deliver exciting experiences for Tiffany clients. Such work will be in service of achieving and exceeding commercial targets and gaining competitive market share.

The PCA will represent and reinforce the Tiffany brand at internal and external local and regional events as a Brand Ambassador, identifying and developing new high potential clients that will lead to facilitating tailored presentations and client consultations. They will proactively and autonomously develop strategies to build sales through outreach to existing and new high potential clients, identify and capture client data for the purpose of developing curated client experiences, building key and influential relationships, and personalizing client development opportunities, while representing the brand at the highest level.

The PCA passion for Tiffany is consistently conveyed. The position regularly and consistently requires extensive discretion and independent judgement in matters of importance, so an entrepreneurial spirit and stellar judgment and professionalism must be prevalent. They build lasting relationships with the Brand’s most influential clients and celebrate the Brand’s history and provenance. They will create the dream for their clients through deep awareness of trends across luxury retail and lifestyle of the Private Client and bolster the Brand’s general market posture by ensuring these influential clients help to reinforce the Brand image through purchases and public use.

Key Accountabilities:

Grow and develop the High Jewelry business in Germany

• Achieve and exceed commercial action plan and annual target by enacting expert consultative selling skills, consistently closing high end, complex sales, participating in Regional and Global High Jewelry selling events.
• Strengthen and cultivate direct relationships with new High Jewelry clients to meet High Jewelry sales plan
• Optimize all Client engagement opportunities relating to key business initiatives
• Consistently and accurately capture all Private Client data and actions taken in support of building and developing lasting client relationships
• Work with Client Relations and CRM on program for our VVIC, VIC and HV Clients
• Develop a strong knowledge of High Jewelry category /UHNW Business
• Partner with Store Manager/Director on HJ Business Development strategy
  
  

Client Development and Prospecting

• Research and assess market opportunities to develop and prospect new business by expanding the network, attending internal and external events.
• Prospect relevant networks to cultivate new high jewelry clients
• Identifying, prospecting and developing presentation and sales strategies for High-Net-Worth clients.
• Build, understand and know your client portfolio list, execute client discovery to deepen the trust held by clients
• Maintain brand and market analysis with focus on knowledge of the local jewelry market from a trend and pricing perspective and possess a proven understanding of other brands and their comparative and competitive qualities with the ability to leverage this knowledge into closing sales.
• Establishing and reinforcing the Tiffany brand within the High-Net-Worth client market.
• Developing High Net Worth client relationships and reinforcing brand image and awareness.
• Prepare Monthly target client lists, outreach plan by client and measure progress on client spend
  
  

High Jewelry Ambassador

• Represent FNBM in Regional or Global High Jewelry events or meetings
• Demonstrate professionalism and champion Client focus as a High Jewelry Ambassador for FNBM.
• Provide feedback and ideas to Client Relations team, and Merchandising on current and future FNBM High Jewelry events, program and initiatives
• Share expertise and knowledge with other client advisors to support HJ sales (as needed)
• Provide technical knowledge and expertise in store and at events to elevate client experience
  
  

Qualifications:

• PCA will have 3- 5 years of retail/relevant business development experience in luxury industries preferred
• Possess the passion for Tiffany & Co brand to share knowledge on a range of products, stones, history and services to convey Tiffany & Company heritage and values
• Solid knowledge base on gemstone, jewelry and timepieces
• Driven, energetic and independent. Thrives in meeting new people
• Possess strong knowledge of the FNBM marketplace and client demographics, an established client book – highly desirable
• Strong diplomacy skills and experience building relationships with High-Net-Worth clients
• Must possess consistent impeccable self-presentation
• Strong negotiation skills with excellent verbal and written communication and interpersonal skills
• Proficient in MS Office, computer knowledge
• A willingness to work non -traditional business hours including evenings weekends and holidays
• Fluent in German & English
• A Gemology Certification would be a plus
  
  

Benefits:

• Training and development opportunities within the world's largest luxury group LVMH
• An interesting job within an exciting international luxury brand
• Great benefits like our retirement plan and life insurance, Wellpass
• Attractive employee discounts
• Welcome & onboarding training
  
  

Responsibilities

Retail Excellence

• Herausragende Leistungen im Verkauf um Umsatzziele und Leistungskennzahlen zu erreichen
• Exzellente Betreuung unserer anspruchsvollen nationalen- wie internationalen Kundschaft um ein unvergessliches Einkaufserlebnis zu kreieren
• Aktiver Aufbau, Umgang und Pflege von nachhaltigen Kundenbeziehungen sowie die Durchführung von CRM Initiativen
• Verständnis und Umgang mit gängigen KPIs im Einzelhandel
• Identifikation und stetige Repräsentation unserer Firmen Werte sowie durchgehende Beachtung unserer Produktstandards
• Professioneller und serviceorientierter Umgang mit Kundenbeschwerden
• Aktive Teilnahme und Betreuung unserer exklusiven Kundschaft während Events und Marketingaktionen
• Analyse, Kontrolle und Verwaltung unseres Warensortiments
• Einhaltung und Pflege unserer aufwendigen Visual Merchandising Standarts
• Erledigung von operativen und administrativen Tätigkeiten welche mit dem Verkauf verbunden sind
  
  

Team Spirit

• Das Teamverhältnis zeichnet sich durch ein hohes Maß and Zusammenarbeit, Vertrauen, Integrität, Fairness und Professionalität (nach innen und außen) aus
• Das Team arbeitet eng zusammen um durchgehend Kundenerwartungen zu übertreffen sowie eine positive Gesamtaussage des Geschäftes zu gewährleisten
• Aktive Teilnahme an Produktschulungen und Trainings sowie das eigenständige Einholen von Informationen bezüglich Branchenneuigkeiten
• Leidenschaftliches und enthusiastisches Agieren als Tiffany Markenbotschafter welchem ein professionelles Erscheinungsbild mit tadellosen Umgangsformen selbstverständlich angehören
  
  

Qualifications

• Berufserfahrung im Einzelhandel, idealerweise im Luxus-Einzelhandel, oder relevante Kundenerfahrung (Gastronomie, Hotellerie, etc.)
• Erfahrung im Erreichen von Verkaufsergebnissen speziell durch den Aufbau langfristiger Kundenbeziehungen
• Ausgeprägte Kommunikationsfähigkeiten
• Stilvolles Auftreten, positive Ausstrahlung und Freude am Arbeiten im Team
• Ausgeprägtes Serviceverständnis sowie Weltoffenheit
• Hohes Maß an Verantwortungsbewusstsein sowie die Fähigkeit zu priorisieren
• Schnelle Auffassungsgabe sowie Anpassungsfähigkeit
• Kenntnisse mit POS-Systemen und Microsoft Outlook
• Business-Kenntnisse in Deutsch und Englisch. Arabisch ist von Vorteil. Zusätzliche Sprachen sind vorteilhaft
  
  

Tiffany & Co. beschäftigt innovative, kooperative und positive Menschen, die sich für Luxus, Verkauf und Kundenservice begeistern. Zu den Vorteilen als Tiffany-Mitarbeiter gehören hervorragende Zusatzleistungen sowie Weiterbildungs- und Entwicklungsmöglichkeiten.