Assistant Front Office Manager - #2171329

Assistant Front Office Manager is responsible for seamless Front Office and Lobby operations, delivering efficient, professional and enthusiastic service to guests at all times. 

Key Responsibilities: 

• Perform and oversee daily tasks of of supervisors and associates, providing guidance and support as required.
• Ensure supervisors and associates deliver the highest level of service in accordance with Forbes, LQA and Rosewood brand standards, consistently meeting and exceeding guest expectations. 
• Proactively assist guests with inquiries, requests, and information, ensuring a personalized and memorable experience. 
• Address guest concerns or complaints with empathy and professionalism, ensuring timely resolution and follow-through. 
• Ensure accurate tracking and resolution of operational glitches, updating guest profiles as needed. 
• Actively participate in daily handovers, communication relevant issues and updates.
• Collaborate with department heads to identity training opportunities and address individual development needs. 
• Proactively seek and propose innovation ideas to enhance Front Office operations. Partner with department heads to implement improvements. 

• Prior experience in a similar role or within luxury hospitality is preferred.
• Fluency in German and English is preferred; proficiency in additional languages is a strong advantage.
• Ability to anticipate and understand guest needs to deliver exceptional service.
• Collaborate effectively with colleagues in a fast-paced environment.