Technology Support Specialist (m/w/d) - #2170414

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About The Role

The Technology Support Specialist is an integral part of Latham’s Technology & Information Services team. This role will be responsible for resolving desktop, notebook, and remote computing issues, while providing support to desktops, notebooks, hardware, and customer related services, as well as providing support to printers, Multi-Functional Devices (MFDs), and mobile devices, including configuring and troubleshooting. This role will be located in our Munich office.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing assistance to end users for firm-approved applications using a variety of different methods and applications including Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary
• Performing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware
• Setting up and configuring desktop and notebook computers, and printers
• Meeting and coordinating with other local Technology department members on product installation, training, and support, in addition to assisting or running projects on various issues as needed
• Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
  
  
  

We’d love to hear from you if you:

• Exhibit knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
• Possess working knowledge of printer and MFD hardware/settings to perform basic support
• Demonstrate the ability to work in a team environment with a strong customer-service focus
• Are fluent in written and spoken German and English
  
  
  

And have:

• A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
• Technology support experience with PC hardware/software
• Experience with software installations and upgrades, training, and technical documentation, preferably
  
  
  

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Pension plan
• Travel and meals allowance
• Disability insurance, personal accident insurance & life assurance
• Professional development programs
• Wellness programs (e.g. membership to Headspace, access to mental health services, well-being events, etc.)
• Sport courses and training
• And more!
  
  
  

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #Associate