Head of Digital Customer Journey (f/m/x) - #2153835

• ZEISS
• München
• Feste Anstellung
• Vollzeit
• Erschienen: vor 6 Stunden
  
  

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

Your role

About Us

Thrive on innovation with a global technology leader. Develop exciting customer-centric digital solutions and business models in the diverse, dynamic and stable work environment at ZEISS Digital Partners. Join our inspiring colleagues in a modern workspace and benefit from our open culture. Cooperating closely with our ZEISS businesses around the globe, we enable the digital future @speed and @scale for ZEISS.

We offer

• Modern technology stack - with room for you to try things out in a high-tech group
• Munich based job with 40-60% hybrid work
• Excellent teammates and a lead to support your development from day one onward
  
  

Your role at ZEISS Digital Partners

In the Digital Customer Interaction (DCI) unit, you will oversee the Digital Customer Journey Department, which includes 39 team members across 4 teams, with an emphasis on delivering an exceptional customer experience through online touchpoints such as B2B and B2C websites, portals, and applications. You partner up with senior management from all Strategic Business Units (SBUs) to refine and translate business goals into concrete implementation roadmaps with defined action paths for all involved parties. You are going to steer and manage the execution of those initiatives across the DCI units and in alignment with stakeholders in SBUs and Corporate IT, including responsibility for overall program budgets and the definition of collaboration models.

Furthermore, You Will

• Lead empathically, motivate and develop cross-functional teams to build, operate, and scale digital products and projects for ZEISS customers worldwide
• Organize and oversee stakeholder workshops and events for defining, aligning and presenting digital strategies
• Steer and collaborate with strategic partners and external support
• Conduct demand analysis and implement DCI-wide initiatives for organizational development
• Conceptualize and ensure tracking of core KPIs and generate actionable insights across all products in alignment with the Analytics team
  
  

Your profile

• We recommend having at least 5-7 years of work experience in a role contributing to the delivery and operations of webshops, web apps and/or websites
• Proven experience in leading digital strategy and transformation initiatives within a corporate environment
• Leadership experience with a focus on team development, motivation, and performance management
• You can confidently navigate changes, such as shifts in business needs or priorities, and assist others in doing the same
• You have a proven track record of winning colleagues from operational to top management level to drive your topics
• Demonstrated ability to manage complex projects and programs, ensuring delivery on time and within budget
• Hold excellent English proficiency, with German abilities considered a plus
  
  

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.

Kontakt

ZEISS

Elektrotechnik, Feinmechanik & Optik

• 10,001+ Mitarbeiter
  
  

410 Jobs

Mitarbeitervorteile

Vorsorgeuntersuchung

Betriebliche Altersvorsorge

Sportaktivitäten

Flexible Arbeitszeiten

Mitarbeiter-Laptop

Die abgebildeten Mitarbeitervorteile sind unternehmensabhängig und können je nach Position und Abteilung abweichen.