Head of Customer Insights & UX Strategy (f/m/x) - #2152580

About Us

At Zeiss Digital Partners (ZDP), we have a clear goal: Enabling and accelerating the digital transformation of ZEISS @speed and @scale. We develop digital solutions jointly with the ZEISS business units and accelerate innovation that delivers a future value for our customers and our company. Digital Business Innovation within ZDP is a cross-functional team building digital solutions and business models as well as driving strategic digital programs. We apply customer-centric methodologies like Design Thinking and Voice of the Customer and combine those with our business and strategy acumen. Join us as Head of Customer Insights & UX Strategy in the Design & Insights team to shape and contribute towards the success of the digital transformation at ZEISS. 

 

Your Role 

• As a line manager, lead a team of User Insight & UX Strategy Experts of different levels in Munich, who work in cross-functional teams to develop future products and services based on customer & user needs; end to end responsibility from hiring to people & career development and staffing
• Acquire and set up / scope meaningful strategic Design Thinking projects for all ZEISS business units - ranging from medical technology to microscopy or semiconductor business; be responsible for high quality outcomes and seamless collaboration
• Act as a reliable partner for the ZEISS business units and key stakeholders - from explorative early innovation phases to agile implementation, quickly moving from hypotheses to MVPs and implementation
• Work with and guide interdisciplinary teams, from designers to business or tech experts
• Challenge and support the further development of methodologies from Design Thinking to Futures Thinking – e.g. within internal strategic initiatives
• Foster a positive and inclusive team culture by building a strong sense of community; encourage open communication, collaboration, and continuous feedback to create an environment where team members feel valued, supported, and empowered
• Help to build and manage meaningful partnerships and grow our internal and external network
  
  

Your Profile 

• A Master’s degree in User Research related studies (e.g. sociology, human-computer interaction, psychology, anthropology, design …) – or an equivalent work experience 
• Deep know how in Design Thinking and User Insights methodologies, a convincing track record that shows your ability to move from early-stage customer insights to MVP and implementation
• Multiple years of work experience in a leading research & innovation agency or in an in-house innovation department gained during the last 8 years
• Many years of line management experience in Innovation / UX Research (incl. Research Ops accountability)
• Convincing leadership skills like empathy, strategic thinking, entrepreneurial thinking, problem solving skills and pragmatism where needed
• Strong scoping, project planning and stakeholder management skills
• Strong verbal and written communication & presentation skills in English and German 
  
  

Your ZEISS Recruiting Team

Vanessa Reißle