Risk Manager, Brand Escalation and Engagement Management (Part Time) - #2150995

Description

This position is available in Part Time for up to 29 Hours on-site in Munich.

Are you passionate about brand protection, intellectual property rights, and preventing abuse in e-commerce? Do you thrive in solving complex challenges and working cross-functionally?

Join Amazon’s Brand Escalations & Engagement Management (BEEM) team and play a critical role in safeguarding brands and customers worldwide. We are looking to fill this position as soon as possible, so if you meet the qualifications, we encourage you to apply today!

About The Role

As a Risk Manager (m/f/d), you will lead in-depth investigations into trademark infringement, counterfeit activities, and brand abuse, ensuring the highest level of protection for both customers and brands. You will work closely with a global network of specialists, influencing policies, tools, and technologies that enhance brand safety.

This role offers high visibility, partnering with Legal, Compliance, Customer Trust, the Counterfeit Crimes Unit, Brand Registry, and Amazon Leadership to drive strategic improvements and resolve complex brand protection cases.

Key job responsibilities

• Conduct holistic investigations into brand abuse reports, diving deep into trademark status, brand history, and selling partner activity.
• Identify root causes of escalations and develop preventive solutions to mitigate future risks.
• Engage directly with external brand owners and internal stakeholders to resolve high-priority cases.
• Provide data-driven insights to enhance Amazon’s fraud prevention tools, processes, and policies.
• Break down complex issues into actionable recommendations, influencing global brand protection strategies.
  
  

A day in the life

As a BEEM Risk Manager, You Will Be At The Forefront Of Protecting Brand Integrity In Amazon’s Global Stores. A Typical Day Includes

• Leading complex brand escalations, analyzing brand profiles, trademarks, reporting history, and current protection measures.
• Reviewing and investigating reported products, taking decisive action to address potential infringement or abuse.
• Engaging directly with brand partners and sellers, ensuring compliance and resolution of disputes.
• Collaborating with internal teams to drive long-term process improvements and enhance automated brand protection measures.
• Driving high-impact projects that shape Amazon’s future brand protection framework.
  
  

About The Team

Brand Escalation and Engagement Management (BEEM) is a worldwide team of Risk Managers experienced in the field of Brand Protection. We are an international and diverse team, collaborating closely while being located in different regions globally. We strive to identify, resolve and prevent brand-targeted abuse from the worldwide Amazon Stores. We handle escalations coming from brands and their internal Amazon stakeholders. We conduct holistic investigations, perform root cause analysis of escalation drivers, and pursue initiatives across global program teams to prevent future incidents related to the same root cause gap. We engage with brands and their stakeholders to support us during our investigation and de-escalate when needed.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with research and investigation skills or equivalent
• Experience handling confidential information
• Strong analytical and problem-solving skills, a proactive mindset, the ability to interpret complex data sets, and curiosity to solve challenging problems.
  
  

Preferred Qualifications

• Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
• Experience with SQL and Excel
• Experience in program requirements definition, together with data and metrics leveraging to drive improvements
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Deutschland Services GmbH

Job ID: A2984683