Junior Community Support Specialist - #2141286

About The Role

The main goal of our Community Support Team is ensuring our members enjoy a trustworthy community experience and helping them understand our product. Through thousands of monthly events and activities in our communities worldwide, millions of InterNations members are able to meet, network, share their passion, and live unique experiences. As a Community Support Specialist, you will provide customer-oriented support, enforce quality assurance measures, maintain our forums and ensure the ongoing satisfaction of our growing member base.

As a Community Support Specialist at InterNations, you will:

• take ownership for shaping our community, define and enforce our community guidelines and policies
• provide individual support and guidance in English to more than 5.2 million members in 420 cities through multiple channels, including, but not limited to, email and messaging (i.e. social media)
• assist our members with payment inquiries and complaints
• identify and investigate breaches of our community guidelines, take appropriate actions
• report bugs and issues that inhibit the user experience, consolidate and deliver feedback on continuous improvements to Product Teams
• gather and apply experience to identify knowledge gaps and maintain public knowledge bases or improve the member communication
• track forum activity on the platform and address sensitive or potentially offensive content
• identify opportunities for operational efficiency and support cross-functional projects to optimize the user experience of our members
  
  

You meet the following requirements:

• career starter or 1+ years’ experience in areas such as Customer Support, Online Operations, Community Management (or equivalent)
• fluency in written and spoken English is essential (additional languages are a plus)
• passion for helping people and user-centric mindset
• affinity for social networking applications and platforms
• tech-savviness, analytical-thinking, and problem-solving experience
• communicative, assertive, reliable, and calm under pressure
• open, collaborative, and a team player who enjoys working in an international environment
  
  

Are you the right one for the job?

Send us your application (CV and cover letter) today!

Please note: We can only accept applications from those who already hold a valid work permit for Germany.

About Us

With over 5 million members in 420 cities worldwide, InterNations is the largest global community for people who live and work abroad. InterNations offers global and local networking and socializing, both online and face-to-face.

At around 4,000 events and activities per month, expatriates can meet other global minds and pursue their interests. Members can also find and exchange tips and information on life abroad through discussion forums and read helpful articles based on personal expat experiences. Membership is by approval only to ensure quality and trust in our community. InterNations is part of New Work SE, a group of brands that offer products and services for a better working life.

You can find more information about InterNations on our about pages .

Benefits of working at InterNations:

• a growing, dynamic company with an international team
• work in a fully remote setting
• support with your visa application
• a climate-neutral company
• a friendly atmosphere and the space to pursue your ideas
• 30 paid vacation days + special paid leave
• the option to take a sabbatical after 3 years with InterNations
• part-time work contracts possible
• Albatross Membership for team members and their partners
• XING Premium membership
• regular team bonding events to connect teamies wherever they are
• regular workshops, training sessions, cross-departmental projects & exchanges
  
  

At InterNations, you’ll be working in a friendly atmosphere geared toward bringing out your creativity and independence. With our flat organizational structure, you’ll have lots of room to pursue your own ideas. If you’re a working parent, you’ll find the flexibility you need to support your work–life balance.

And as we value building strong connections between our team members, especially in a remote setting, you can look forward to language tandems, department exchanges, and regular team-bonding activities.