Head of Digital Customer Journey (f/m/x) - #2128621

About us 

Thrive on innovation with a global technology leader. Develop exciting customer-centric digital solutions and business models in the diverse, dynamic and stable work environment at ZEISS Digital Partners. Join our inspiring colleagues in a modern workspace and benefit from our open culture. Cooperating closely with our ZEISS businesses around the globe, we enable the digital future @speed and @scale for ZEISS. 

We offer 

• Modern technology stack - with room for you to try things out in a high-tech group 

• Munich based job with 40-60% hybrid work 

• Excellent teammates and a lead to support your development from day one onward 

Your role at ZEISS Digital Partners  

  



In the Digital Customer Interaction (DCI) unit, you will oversee the Digital Customer Journey Department, which includes 39 team members across 4 teams, with an emphasis on delivering an exceptional customer experience through online touchpoints such as B2B and B2C websites, portals, and applications. You partner up with senior management from all Strategic Business Units (SBUs) to refine and translate business goals into concrete implementation roadmaps with defined action paths for all involved parties. You are going to steer and manage the execution of those initiatives across the DCI units and in alignment with stakeholders in SBUs and Corporate IT, including responsibility for overall program budgets and the definition of collaboration models.   

  

Furthermore, you will: 

• Lead empathically, motivate and develop cross-functional teams to build, operate, and scale digital products and projects for ZEISS customers worldwide

• Organize and oversee stakeholder workshops and events for defining, aligning and presenting digital strategies

• Steer and collaborate with strategic partners and external support

• Conduct demand analysis and implement DCI-wide initiatives for organizational development 

• Conceptualize and ensure tracking of core KPIs and generate actionable insights across all products in alignment with the Analytics team
  
  

If you want to know more about the role, kindly contact the responsible Recruiter: Sandro Phan ([email protected]).  



Your profile  

• We recommend having at least 5-7 years of work experience in a role contributing to the delivery and operations of webshops, web apps and/or websites  

• Proven experience in leading digital strategy and transformation initiatives within a corporate environment  

• Leadership experience with a focus on team development, motivation, and performance management  

• You can confidently navigate changes, such as shifts in business needs or priorities, and assist others in doing the same 

• You have a proven track record of winning colleagues from operational to top management level to drive your topics  

• Demonstrated ability to manage complex projects and programs, ensuring delivery on time and within budget  

• Hold excellent English proficiency, with German abilities considered a plus 
  
  

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.  

Apply now! It takes less than 10 minutes. 

Your ZEISS Recruiting Team:

Sandro Phan