Vice President Customer Service EMEA - #2109100

We are offering an exciting opportunity to join us as our new

Vice President Customer Service EMEA (f/m/d)

In this role, you provide leadership to the ten locations of the EMEA Customer Service organization by developing the overall strategy, operational plans and processes that drive revenue growth and customer satisfaction. You give directions to the EMEA Customer Service Teams, and function as a key business partner for Global Customer Service. The role works to create solutions to improve and streamline customer service processes, which can be cascaded across Mouser’s Global business and it holds a strong focus on managing internal and external relationships and growing Mouser’s global customer base. The role oversees goal-setting processes for all levels of the Customer Service organization and evaluate, measure and monitor customer service processes, identify issues, and enhance performance. Driving the digital transformation by developing innovative strategies, and ensuring seamless execution rounds up the role.

The Tasks

Develop plans and strategies for growing business and achieving company goals.

Lead and motivate large multi-international teams, set clear expectations, provide guidance, support to nurture, and maintain a culture of

collaboration and success.

Provide detailed and accurate forecasting and annual budgets.

Work with corporate cross-functional teams to champion the development/enhancement of critical service-growth solutions that align with company

goals and initiatives.

Manage key customer relationships and actively participate in closing strategic opportunities.

Directly and indirectly foster staff to achieve company and department goals and encourage professional development.

Monitor customer, market, and competitor activity and provide feedback to company leadership team.

Prioritize objectives and implement strategies to achieve company initiatives, identify needs and develop scalable solutions, and increase operational efficiency.

Develop and maintain productive work teams including hiring qualified personnel, training, and managing performance management, transfer, advancement, and termination.

What We Are Looking For

University / business school degree, plus a minimum of 8 years’ management experience, including a minimum of 4 years as a director or a higher

level management position. Exceptional references required.

Profound understanding of the customer service environment and knowledge about the electronical distribution industry, specifically strong

customer knowledge for the EMEA region.

Supplier relationships with Mouser key suppliers would be a bonus.

Proficiency in Microsoft Office applications (specifically Excel) and Salesforce CRM.

Proven ability to communicate complex ideas clearly (written and spoken) in English (German language skills would be a plus).

Demonstrated strong leadership presence and maturity.

Solid change management skills with the ability to influence at all levels of the organization.

Ability to quickly establish a vision, and the tenacity to drive through to completion.

Strong business acumen, excellent analytical, organizational, and critical thinking skills.

Minimum 25% travel; within region for in-person meetings with customers and suppliers to develop key relationships and to corporate office in U.S.

Skills That Will Help You In The Role

Strong interpersonal skills, relationship-building, and negotiating skills.

Sound judgement, and the ability to work in a fast-paced, dynamic environment, balancing multiple high priority deliverables.

Being proactive, self-motivated, with the ability to work independently in a self-directed way in a collaborative, team-oriented environment.

Extremely confidential and trustworthy.

Ability to effectively communicate with a wide range of stakeholders, both written and verbally.

What We Offer

A positive and supportive working environment in an international team with regular team events and a strong focus on corporate culture

Permanent employment contract, attractive salary package and car allowance

Additional benefits, such as pension, corporate benefits and capital-forming benefits

30 days' holiday plus additional days for special occasions

Flexible working hours and the option to work hybrid

The position is based in our European Headquarter in Munich. However, we are also open to applications for other European locations.

Your individual personality and perspective are important to us. We create a working environment that reflects the diversity of the society and supports you in your personal and professional development. We look forward to getting to know you! If you want to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, please apply online.

For questions, please contact us at [email protected] or [email protected] .

Category: Customer Service

Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or [email protected] . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE . If you would like more information on your EEO rights under the law, please click HERE .