Analyst, User Experience (m/f/x) - #2108761

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.

Job Responsibilities

As an Analyst, User Experience (m/f/x) in our central 1st & 2nd level support team, you will be the go-to expert for internal IT issues, guiding our users through the resolution process from start to finish.

Key Responsibilities

Receiving and Classifying Inquiries:

• Answering calls and tickets
• Recording and documenting inquiries in the ticketing system
• Initial classification and prioritization of inquiries
  
  

Basic Troubleshooting

• Supporting the use of standard software (e.g., Office applications)
• Assisting with password resets, access rights
• Resolving connectivity issues (e.g., network, VPN)
• Printer
  
  

Escalating Complex Issues

• Escalating unresolved issues to 3rd Level Support
• Providing all relevant information for further processing
  
  

Documentation And Follow-Up

• Documenting all actions taken in the ticketing system
• Following up on open tickets to ensure timely resolution
  
  

User Satisfaction

• Ensuring high user satisfaction through friendly and competent support
• Regular checks of rated tickets
  
  

Asset Management

• Inventory Tracking: Monitoring and recording the allocation, usage, and lifecycle of notebooks and mobile phones to ensure accurate asset records
• Setup, Maintenance, and Upgrades: Managing the initial setup, maintenance schedules, software updates, and hardware upgrades for notebooks and mobile phones to ensure optimal performance and security
  
  

Qualifications And Education

• Completed training as an IT Specialist for System Integration or equivalent education/experience
  
  

Experience

• Several years of hands-on experience in IT support or as an IT Systems Administrator
  
  

Skills

• Excellent user support and service orientation
• Proficiency in 1st & 2nd level support for hardware and software
• Strong knowledge of Windows operating systems and PC client management
• Basic understanding of network administration and Windows servers
• Proactive, independent approach to problem-solving and project management
• Strong organizational skills and a high level of commitment
• Fluency in both written and spoken German and English
  
  

Working Environment

For committed and motivated employees, we offer an interesting and varied job in a dynamic team, together with individual and functional development, in a professional environment of a global company. Fair treatment and a sense of responsibility towards employees are the principles of Magna's culture. We strive to provide an inspiring and motivating work environment.

Travel activities: 5-10%.

Additional Information

We offer attractive benefits (e.g. discretionary performance bonus, employee participation program) and a salary in line with the market, depending on your skills and experience.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Worker Type

Regular / Permanent

Group

Magna Corporate