IT Service Lead Customer Experience (f/m/d) - #2087985

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.

Some of your Benefits

Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.

International Opportunities: Grow in your career through international exchange and global job opportunities.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Easily Reachable: Easy, low-stress access by car or public transport.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

München

Hybrid Work

Klüber Lubrication München GmbH & Co. KG

You support our team as

IT Service Lead Customer Experience (f/m/d)

Responsibilities

• Global Ownership: Centralize and manage the launch and development of Customer Experience applications (e.g., CRM, E-Commerce, Website applications) globally by ensuring alignment with business needs.
• Strategic Alignment: Translate business requirements into actionable activities and coordinate the implementation of new demands into the existing customer experience environment.
• Stakeholder Management: Establish and maintain relationships with internal and external stakeholders to understand and fulfill their requirements and expectations in the area of Customer Experience.
• Continuous Improvement: Identify opportunities to enhance the applications and user experience, driving global innovation and efficiency.
• Collaboration: Work closely with architects, stakeholders, and IT teams to enhance service performance in regards of planning, oversee projects, and drive the evolution of Customer Experience services globally.
  
  

Qualifications

• Educational Background: Bachelor’s degree in Information Technology, Business Informatics, or a related field, or several years of experience leading Customer Experience initiatives.
• Service Leadership: Proven expertise in service management, process optimization, and technical leadership is essential.
• Technology & Methods: Solid knowledge of Customer Experience applications (CRM, E-Commerce, CMS systems) and project management methodologies (Agile, Scrum, PRINCE2) is a must-have.
• Strategic Mindset: Ability to drive innovation and service excellence in a fast-paced, dynamic, and multicultural environment.
• Problem-Solving Competence: Analytical mindset with high problem-solving and decision-making competence.
• Global Collaboration: Excellent communication and collaboration skills in English (C1-level), with the ability to collaborate with multicultural teams.
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.